Terms of Service

01Agreement

By creating an account or using the Service you agree to these terms on behalf of your organisation. The person accepting confirms they have authority to do so.

02The Service

The Service is cloud software for maintenance teams: machine register, breakdown reporting, AI breakdown prediction, preventive maintenance, work orders, spares and uptime reports, with web and mobile apps.

03Free trial

• The trial lasts 30 days and covers up to 50 machines.
• No payment details are needed to start a trial.
• At the end of the trial, the account pauses unless a paid plan is chosen. Data is kept for 60 days.

04Plans and billing

• Paid plans are charged per tagged machine per month, at the rates shown on the pricing page when you subscribe.
• Components within a machine are not charged separately. Users are unlimited.
• Monthly plans are billed in advance each month. Annual plans are billed in advance for the year.
• Upgrades apply immediately and are charged pro rata. Downgrades apply from the next billing cycle.
• Prices exclude applicable taxes.

05Safety and responsibility

The Service supports maintenance decisions. It does not control machines. The AI Breakdown Predictor only issues warnings and has no ability to start, stop or change any equipment.

Your organisation remains responsible for safe work practices, lockout-tagout, permits to work, statutory inspections and the final decision on every maintenance action. Safety steps and checklists in the Service are configured by your organisation and must reflect your own procedures and applicable law.

06Predictions

Predictions are estimates based on the data available. They may be early, late or wrong, and a lack of warning does not mean a machine will not fail. Each warning shows the data behind it so a qualified person can judge it.

07Your responsibilities

• Keep login credentials secure and remove users who leave.
• Enter accurate data and connect only sensors and systems you are authorised to connect.
• Do not use the Service to break the law, to store unlawful content, or to attempt to access other customers' data.
• Do not reverse engineer, resell or overload the Service.

08Your data

You own your plant data. You grant us permission to host and process it only to provide and support the Service. You can export your data at any time while your account is active and for 60 days after it ends.

09Availability and support

We aim for 99.5% monthly availability for the cloud Service, excluding planned maintenance announced in advance. The mobile app keeps working offline during an outage and syncs once service returns. Support channels depend on your plan.

10Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, including lost production, lost profit or downtime. Our total liability in any 12-month period is limited to the fees paid for the Service in that period.

11Ending the agreement

You can cancel at any time from account settings or through the contact page. We may suspend or end access for serious breach of these terms or non-payment after notice. Sections on data, liability and payment owed survive termination.

12Governing law

These terms are governed by the laws of India, and disputes are subject to the courts of competent jurisdiction in India.