01Try before you pay
Every account starts with a 30-day free trial on up to 50 machines, so you can test the Service on your own floor before paying anything.
02Cancelling a monthly plan
Cancel anytime from account settings. The plan stays active until the end of the month already paid, and no further charges are made. Partial months are not refunded.
03Cancelling an annual plan
- Cancel within 30 days of the first annual payment for a full refund.
- After 30 days, the plan stays active until the end of the paid year and is not renewed.
- Where a refund is due, it is made to the original payment method within 10 working days.
04Reducing machines
If you untag machines, the lower count applies from the next billing cycle. Annual plans can reduce the count at renewal.
05Adding machines
New machines are billed pro rata for the rest of the current cycle and at the full rate from the next one.
06Onboarding and integration work
Quoted onboarding, sensor integration or ERP integration work on Heavy Duty is refundable only for work not yet started at the time of cancellation.
07Service failures
If availability falls below the level stated in the Terms of Service in a month, account administrators can request a service credit for that month through the contact page.
08Your data after cancellation
Data stays available for export for 60 days after the plan ends, then it is deleted.
Questions about this page can be sent through the contact page.